Last updated: March 16, 2026
Santhi Home Needs operates this website and provides products and services through it. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or place an order with us through any of our communication channels.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this policy.
Personal Information We Collect
When we use the term personal information, we mean information that can identify you or be reasonably linked to you.
Depending on how you interact with us, we may collect the following information:
Contact Information
- Name
- Phone number
- Email address
- Address (only when required for delivery)
Order Information
- Products ordered
- Order details and transaction information
- Payment confirmation details
Communication Information
- Messages sent through our website contact form
- WhatsApp conversations
- Emails, phone calls, or social media messages
Device and Website Information
When you visit our website, certain technical information may be automatically collected, such as:
IP address
Browser type
Device information
Website usage and interaction data
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How We Collect Information
We may collect information in the following ways:
Directly from you
- When you contact us through our website contact form
- When you place an order through WhatsApp, phone call, email, or Instagram
- When you communicate with us regarding products or orders
Automatically through the website
- Through cookies and similar technologies when you browse our website
Through third-party services
Website analytics tools
Payment providers
Communication platforms
How We Use Your Personal Information
We use your personal information for the following purposes:
Order Processing
- To confirm and process your orders
- To arrange product delivery
- To communicate order updates
Customer Support
- To respond to your questions or requests
- To provide support related to your orders
Business Operations
- To improve our products and services
- To maintain order records
- To manage customer relationships
Marketing and Communication
- To inform you about new products or updates (if you choose to receive them)
Security and Legal Compliance
To comply with legal requirements
To prevent fraud or misuse
Payment Information
- To confirm and process your orders
- To arrange product delivery
- To communicate order updates
Customer Support
- To respond to your questions or requests
- To provide support related to your orders
Business Operations
- To improve our products and services
- To maintain order records
- To manage customer relationships
Marketing and Communication
- To inform you about new products or updates (if you choose to receive them)
Security and Legal Compliance
To comply with legal requirements
To prevent fraud or misuse
Payment Information
Santhi Home Needs accepts payments through:
- UPI
- Bank Transfer / Bank Deposit
- Cash on Delivery
- Digital payment apps such as Google Pay, PhonePe, and Paytm
Payment details are handled through the respective payment providers. We do not store sensitive financial information such as card numbers or banking credentials on our website.
Cookies
Our website may use cookies to enhance user experience and analyze website performance.
Cookies help us:
- Understand how visitors use our website
- Improve website functionality
- Provide a better browsing experience
You may disable cookies through your browser settings if you prefer.
How We Share Personal Information
We do not sell or rent your personal information.
However, we may share limited information with trusted third parties when necessary, such as:
- Delivery or shipping partners
- Payment service providers
- Website hosting or analytics services
These parties only receive the information necessary to perform their services.
Third-Party Links
Our website may contain links to external websites or social media platforms. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If a parent or guardian believes that a child has provided personal information to us, they may contact us to request its removal.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We may retain customer information such as order details and contact information for business purposes including:
- Maintaining order records
- Providing customer support
- Processing future orders
Information is kept only as long as necessary for business or legal purposes.
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To exercise these rights, please contact us using the contact details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The updated version will always be posted on this page with the revised date.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Santhi Home Needs
1/694, Jem Residency,
Shanmugavel Nagar Extension,
Kathakinaru Post, Kadachanenthal,
Madurai – 625107
Tamil Nadu, India
Email: santhihomeneeds@gmail.com
Phone: +91 96006 10880